Terms & Conditions Questions Answered
If your withdrawal is still in pending status (shown in Account > Transactions), you can cancel it from that screen and the funds return to your lobby wallet. Once it moves to processing or sent status, the withdrawal cannot be stopped. You must contact support with your transaction ID to request a cancellation after processing has begun.
Your account remains active indefinitely as long as you have not requested closure. There is no inactivity fee. If you forget your password, use the forgot-password link on the login page to reset it via your email. Your funds stay in your lobby wallet until you withdraw or play them.
You must be of legal age in your jurisdiction to register. You cannot open an account if you are located in a country or region where local law prohibits online gaming, or if you have self-requested a closure. Eligibility depends on local law. We verify your location during signup.
Deposits via DANA, OVO, GoPay and QRIS connect directly to your jbr hongkong wallet through encrypted payment gateways. The payment processor handles your banking details; we never store your card or phone number. Funds arrive in your lobby wallet in under one minute.
Our standard policy requires withdrawals to return to the same payment method you used to deposit, for security and fraud prevention. If you need to withdraw to a different account, contact support with your reason; we review requests on a case-by-case basis within one business day.
An account restriction means you cannot deposit, play, or withdraw until the issue is resolved. Common reasons include failed identity verification, unusual transaction activity, or suspected unauthorized access. Check your email or log in to Account > Restrictions to see the reason and next steps, or contact support immediately.
Go to Account > Settings > Close Account. You'll be asked to confirm and choose a reason. Your account closes within 24 hours. Any remaining balance in your wallet can be withdrawn before closure using your preferred payment method. After closure, you cannot reopen the same account; you must wait 30 days before creating a new one.
