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How We Protect Your Privacy

When you open an account with us and deposit via DANA, OVO, GoPay or QRIS, your personal and payment information stays encrypted and separated from live game servers.

Encrypted account & payment dataDANA, OVO, GoPay, QRIS protectedClear retention timelinesLocal support available
jbr hongkong How We Protect Your Privacy
GET IN TOUCH

Contact Us About Your Privacy

If you have questions about how we handle your data, want to request access to your information, or need to correct details on file, reach out through the channels below. Our support team in Yogyakarta and across Indonesia can help you understand your rights under this policy and process any formal data requests.

Team online

Live Chat Support

Open the chat widget in the lobby. Available during your local playing hours to answer privacy questions and guide you through data access requests.

Email Privacy Request

Send a formal data access or correction request to our privacy team. Responses sent within 10 business days to the email address on your account.

Account Settings

Log in and visit Settings → Privacy to view what data we hold, update your contact details, and manage cookie preferences directly.

DATA SECURITY

How We Safeguard Your Information

Your account security and data privacy rest on three layers: encrypted transmission of all payment and personal information, separation of gameplay data from payment infrastructure, and regular audits of access logs.

Encryption & Transmission

All logins, deposits and personal data travel over SSL-encrypted channels. Payment processors DANA, OVO, GoPay and QRIS maintain their own security certifications.

Payment Data Separation

Your DANA, OVO, GoPay or QRIS details never touch our game servers. Payment partners hold and process that data independently under their own compliance frameworks.

Fraud Detection & Verification

Withdrawal requests require identity verification. We cross-match your bank account holder name against your registration details to block unauthorised withdrawals.

Access Logs & Monitoring

Your account logs every login from your device. Check your login history anytime in Settings. Unusual access patterns trigger security alerts sent to your email.

Data Retention Schedule

Account records are kept for the duration of your membership. After account closure, personal and payment data are retained per regulatory requirement timelines.

Your Right to Correction

Contact support via live chat or email to update your name, phone number, email or linked payment methods. Changes are logged and take effect immediately.

Questions About Your Data

Read below for answers to the questions we hear most often from account holders in Indonesia about how their privacy works on jbr hongkong.

No. We do not sell or rent your name, email, phone number or account details to marketers or other companies. We share data only with payment processors (DANA, OVO, GoPay, QRIS partners) to complete your transactions and with local authorities where law requires disclosure.

Personal and registration data are retained for a period mandated by regulatory compliance, typically 3–7 years. Payment records and gameplay history linked to your account are archived for audit purposes. You can request specific data deletion where local law permits.

Yes. Log into your account, go to Settings → Privacy, and select 'Request My Data'. You'll receive a download of your account details, transaction history and login records. Processing takes up to 10 business days.

No. Payment details are tokenised — we store only a secure reference code, not the actual card or wallet information. DANA, OVO, GoPay and QRIS providers hold and encrypt your actual payment credentials on their own secure systems.

We detect unusual login locations and send a security alert to your registered email. You can log out all other sessions from Settings → Active Sessions, or reset your password immediately from the login page to lock out unauthorised access.

We use cookies to keep you logged in, remember your game preferences, and detect fraud. Essential cookies cannot be disabled, but you can manage marketing and analytics cookies in Settings → Privacy → Cookie Preferences.

Reach our support team via live chat in the lobby, or email your privacy concern to support with 'Privacy Request' in the subject line. Responses are sent within 10 business days. You can also file a formal data access or correction request through your account Settings.